I’ve been involved in client retention programmes and services for almost 10 years, in multiple industries. In that time, my team and I have helped 100s of clients to save/make a combined millions of revenue utilising breakthrough, innovative and cutting edge 21st century technology, together with good old fashioned sincerity and warm customer conversations. 

With intense competition everywhere, the business that wins is the business that retains the most customers by truly servicing those customers with personal, ongoing communications, irresistibly created offers and timely news they can benefit from. 

And the truth is, it’s not the customer who has to remember to come in or create the conversation; it’s up to us, you and me, the pub and restaurant, to keep in regular and continual touch with our customers. 

Without doubt, I’ve found there is incredible power and positioning when strategic retention communications are systematised, timely and sincere in their messaging. That’s what the Magnetic Takeaway programme can do for you also. 

This is the foundational structure to create lifelong, valued customers.